Archive for September, 2016

We’ve run into a problem with your Office 365 subscription. . .

September 30, 2016

While setting up a new user I got this error when opening Outlook 2016:

“We’ve run into a problem with your Office 365 subscription, and we need your help to fix it.”

The problem:  Bad product key.

The fix:

Open a command prompt as administrator and run:

“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /dstatus

You’ll get a bunch of output – you’re looking for the last 5 characters of the installed product key.  Find that key and enter this line:

“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /unpkey:last five of key here

That’s it!

Credit goes to 365lab.net