We’ve run into a problem with your Office 365 subscription. . .

While setting up a new user I got this error when opening Outlook 2016:

“We’ve run into a problem with your Office 365 subscription, and we need your help to fix it.”

The problem:  Bad product key.

The fix:

Open a command prompt as administrator and run:

“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /dstatus

You’ll get a bunch of output – you’re looking for the last 5 characters of the installed product key.  Find that key and enter this line:

“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /unpkey:last five of key here

That’s it!

Credit goes to 365lab.net

One Response to “We’ve run into a problem with your Office 365 subscription. . .”

  1. Chuck P Says:

    This can also be caused by the user having the original office 365 pro plus software installed and another office365 software version as well. In this case remove whichever office 365 software they are not licensed for.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s