While setting up a new user I got this error when opening Outlook 2016:
“We’ve run into a problem with your Office 365 subscription, and we need your help to fix it.”
The problem: Bad product key.
The fix:
Open a command prompt as administrator and run:
“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /dstatus
You’ll get a bunch of output – you’re looking for the last 5 characters of the installed product key. Find that key and enter this line:
“c:\program files (86)\Microsoft Office\Office16\cscript ospp.vbs” /unpkey:last five of key here
That’s it!
Credit goes to 365lab.net
January 13, 2017 at 9:14 am |
This can also be caused by the user having the original office 365 pro plus software installed and another office365 software version as well. In this case remove whichever office 365 software they are not licensed for.